GENERAL INSTRUCTIONS
Delivered with care, crafted with premium ingredients and finished with our signature Ina Bakes touch.
We created these Terms & Conditions to keep everything clear, smooth, and stress‑free for both of us. As our wholesale program grows, having all the details in one place helps us stay organized, deliver consistently, and make sure you always know what to expect each week. It also helps us protect the quality of your products, manage our tight production schedule, and support you in the best way possible.
Think of this as a simple guide that keeps our partnership running beautifully — no surprises, no confusion, just good communication and delicious products delivered on time. And of course, if anything ever feels unclear or you need help with a special request, please reach out. We’re always more than happy to support you and make things work whenever we can.
Ina Bakes Studio — Santa Monica, Venice & Marina del Rey
1. Ordering Schedule
Orders are accepted weekly until Thursday at 7:00 pm. Any orders received after this cutoff will be processed for the following week. All orders must be submitted through our Wholesale Order Form. Once your order is reviewed, we will send an invoice for confirmation and payment.
2. Delivery Schedule
Deliveries are made every Tuesday. Delivery is currently available in Santa Monica, Venice, and Marina del Rey. We are looking to expand our delivery area soon — if you are nearby, feel free to inquire.
3. Special Delivery Requests
We do our best to accommodate special delivery times or additional delivery days. Because we run a tight weekly production schedule, special requests may incur an additional fee. All special arrangements must be approved in advance.
4. Minimums & Product Units
Minimum order quantities vary by wholesale tier. Each tier has its own required minimums per product. Cakes are considered one full unit regardless of tier.
Payment is due upon receiving your invoice. All invoices must be paid before Friday at 11:00 am for Tuesday delivery. Orders are only confirmed once payment is received.
Accepted Payments
Debit/Credit Card A 4% processing fee will be added to all card payments.
Zelle (no fee) Zelle payments may be sent to @ina_bakes@yahoo.com Please include your invoice number.
Pay-Pal @InaBakesStudio Please include your invoice number.
6. Order Confirmation
Orders are considered confirmed once:
The order form is submitted
The invoice is sent
Payment is received
Unpaid invoices after Friday at 11:00 am will automatically move to the following week’s schedule.
7. Cancellations & Changes
Any changes or cancellations must be made before Thursday at 7:00 pm. After this cutoff, ingredients and production are already allocated, so adjustments may not be possible.
8. Post‑Delivery Responsibility & Product Handling
All products are delivered fresh and in optimal condition. Once the order has been delivered, handling, storage, and temperature control become the responsibility of the client. Ina Bakes Studio is not liable for any changes in quality, texture, or appearance resulting from:
improper storage
incorrect warming
exposure to heat, sunlight, or humidity
contamination in the client’s space
delays in refrigeration or serving
Clients must follow our Product Care & Handling Guide to maintain quality.
9. Allergen Notice
Our products are made in a kitchen that handles common allergens, including dairy, eggs, wheat, nuts, and soy. While we take great care in our process, we cannot guarantee an allergen‑free environment.
10. Quality & Appearance
All items are handmade in small batches. Natural variations in color, decoration, and size may occur and are considered part of the product’s character.
11. Refunds & Adjustments
Because our products are perishable, we do not offer refunds or replacements for issues reported after delivery, including:
improper storage
mishandling
changes in appearance due to environmental conditions
quality concerns reported after the product has been served or displayed
12. Order Accuracy
Clients are responsible for reviewing their invoice and confirming:
quantities
flavors
delivery details
pricing
before submitting payment.
13. Unforeseen Delays
We do our best to deliver on time, but delays may occur due to:
traffic
weather
road closures
supply shortages
emergencies
We appreciate your understanding.
14. Communication
We value our wholesale partners and do our best to support your needs. If you have questions, special requests, or want to discuss custom items, we’re always happy to help.
15. Pricing:
Our pricing reflects current ingredient and supply costs and may be adjusted without notice. Any changes are made carefully to preserve the quality and craftsmanship you expect from us.
Disclaimer
A Note on Care & Handling We want our pastries to shine in your space, so here’s a little guidance to help you get the very best results.
Disclaimer: We prepare all Ina Bakes products with care, using standard food‑safety practices, fresh ingredients, and accurate ingredient and allergen information. Once products are delivered to your location, their quality, appearance, and safety may be influenced by your team’s handling, storage methods, temperature control, humidity levels, equipment performance, and overall environment. Because every retail space operates differently, Ina Bakes cannot assume responsibility for any changes that occur after transfer of custody — including issues related to refrigeration, heat exposure, airflow, case malfunctions, cross‑contamination within your space, repackaging, reheating, slicing, freezing, or any modifications made to the product.
All ingredient and allergen information provided by Ina Bakes must be reviewed and communicated by your team to customers. It is the responsibility of each retail partner to maintain proper food‑safety practices, prevent cross‑contact, store and display products appropriately, and ensure staff is trained to handle and serve items safely. As we cannot oversee your environment, Ina Bakes is not liable for any illness, reaction, or food‑safety concern that may arise once products are in your care.
Our pricing reflects current ingredient and supply costs and may be adjusted without notice. Any changes are made carefully to preserve the quality and craftsmanship you expect from us.